Effective date: September 2026
This website (johnredfernmd.com) is operated on behalf of John C. Redfern, MD, an orthopaedic shoulder surgeon practicing in Colorado Springs, Colorado (“we,” “us,” or “our”). This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. It applies only to information collected through this website. It does not describe how medical information is handled in the course of your care; that is governed by the Notice of Privacy Practices you receive from the practice.
Information We Collect
Information you provide. When you submit our appointment request or contact form, we collect the information you enter, such as your name, phone number, email address, whether you are a new or existing patient, the type of appointment you are requesting, and a brief description of your reason for contacting us. Please do not include detailed medical information in website forms. If you call the office, the information you share is handled by the practice under its Notice of Privacy Practices.
Information collected automatically. Like most websites, we collect certain technical information when you visit, such as your IP address, browser type, device type, the pages you view, the time and date of your visit, and the website that referred you. This information is collected through cookies and similar technologies, including web analytics tools.
How We Use Information
- To respond to your appointment request or inquiry and to schedule your visit.
- To operate, maintain, secure, and improve this website.
- To understand how visitors use the site so that we can make it more useful.
- To comply with legal obligations and protect our rights.
We do not sell your personal information, and we do not use the information you submit through this website for third-party marketing.
Cookies and Analytics
This website may use cookies and analytics services such as Google Analytics to measure site traffic and usage. These tools collect information such as the pages you visit and the time you spend on the site, generally in aggregated or pseudonymous form. You can control cookies through your browser settings, and you can learn how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites. Embedded videos on this site are served in privacy-enhanced mode, which limits tracking until you press play.
How We Share Information
We share information only as needed to operate this website and respond to you: with the practice and its scheduling staff, and with service providers who host this website, deliver email, or provide analytics on our behalf and who are bound to protect it. We may also disclose information when required by law or to protect the safety, rights, or property of any person.
Security
Website forms are transmitted over an encrypted (HTTPS) connection, and we take reasonable measures to protect the information collected through this site. No method of transmission over the internet is completely secure, so please use the telephone for anything sensitive or urgent.
Your Choices
You may contact us at any time to ask what information we hold about you from this website, to request a correction, or to ask that it be deleted, subject to any legal record-keeping requirements. You can also decline cookies in your browser, although some features of the site may not function as intended.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from children through it. Appointment requests for minors should be submitted by a parent or legal guardian.
Links to Other Sites
This website may link to third-party sites, such as implant manufacturers, hospitals, or professional organizations. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of the page reflects the most recent revision, and continued use of the site after a change means you accept the updated policy.
Contact Us
Questions about this Privacy Policy may be directed to the office of John C. Redfern, MD, 4110 Briargate Parkway, Suite 300, Colorado Springs, CO 80920, or by phone at (719) 632-7669.